Shipping Policy

Effective Date: 22.10.2025

Website: https://www.dermavaeskin.com

Owner: Dermavaé Skincare  (“Dermavaé,” “we,” “us,” or “our”)

1. Overview

Dermavaé Skincare. (“Dermavaé,” “we,” “us,” or “our”) aims to provide a smooth and reliable shipping experience for every customer. This Shipping Policy outlines how and when your orders are processed, shipped, and delivered.

2. Order Processing

Orders are typically processed within 1–3 business days (Monday through Friday, excluding holidays). Once processed, you will receive a confirmation email with your tracking information.
Processing times may vary during sales, holidays, or product launches.

3. Shipping Rates and Methods

Shipping costs are calculated at checkout based on destination, weight, and delivery method. We currently offer:
- Standard shipping
- Express shipping
- Free shipping on eligible orders over [Insert threshold amount]
All shipping rates are displayed during checkout before payment.

4. Domestic Shipping

Orders within USA are shipped via trusted courier partners. Delivery typically takes 3–7 business days, depending on your location.

5. International Shipping

We currently offer international shipping to select countries. Delivery times vary depending on destination and customs clearance.
Please note that customers are responsible for any customs duties, taxes, or import fees applied by their country of residence.

6. Tracking Your Order

Once your order has shipped, you will receive an email with tracking details. Tracking updates may take up to 24 hours to appear after shipment.

7. Shipping Delays

Dermavaé is not responsible for delays caused by external factors such as weather, postal service disruptions, or customs inspections. We will do our best to assist you in tracking your shipment if delays occur.

8. Lost or Stolen Packages

If your package is marked as delivered but cannot be located, please check with neighbors or your local courier office first. Dermavaé is not responsible for lost or stolen packages once delivery is confirmed, but we will assist you in filing a claim with the carrier.

9. Incorrect Shipping Information

Please ensure that your shipping details are correct before completing your order. Dermavaé is not responsible for packages delivered to incorrect addresses due to customer error.

10. Pre-Orders and Backorders

Pre-ordered or backordered items will ship as soon as they become available. You will receive updates on expected shipping dates via email.

11. Contact Us

If you have any questions or need assistance regarding shipping, please contact us at:
Dermavaé Skincare
Email: dermavae@drmcnemar.com
Website: https://www.dermavaeskin.com